At Media Frame Production, we are committed to providing exceptional photography and videography services. Since our work involves reserving dates, creative planning, and customized production, please review our refund and cancellation policy carefully before booking.
1. Booking Confirmation
A booking is confirmed only after receiving the agreed advance payment. Once confirmed, your date and time are reserved exclusively for your project.
2. Cancellation by the Client
More than 30 days before the scheduled shoot: Eligible for a refund of up to 80% of the advance payment.
15–30 days before the shoot: Eligible for a refund of 50% of the advance payment.
Less than 15 days before the shoot: The advance payment is non-refundable, as preparations and scheduling have already been completed.
3. Rescheduling
Clients may request to reschedule their booking based on our availability.
Requests should be made as early as possible.
One complimentary reschedule may be provided if requested at least 7 days before the event.
Additional rescheduling requests may incur extra charges.
4. Cancellation by Media Frame Production
If we are unable to fulfill the booking due to unforeseen circumstances, we will:
Offer an alternative date (subject to availability), or
Provide a full refund of any payments received.
5. Refund Processing
Approved refunds will be processed within 7–10 business days using the original payment method.
Processing times may vary depending on your bank or payment provider.
6. Late Arrival or No-Show
If the client arrives late, the photography or videography session will continue within the originally booked time slot.
Failure to attend the scheduled session without prior notice will be treated as a cancellation, and no refund will be issued.
7. Digital Deliverables
Due to the customized nature of our work, refunds cannot be provided once:
Photography or videography services have been completed.
Editing or post-production has begun.
Digital photos or videos have been delivered.
8. Force Majeure
Media Frame Production shall not be held responsible for delays or cancellations caused by circumstances beyond our reasonable control, including but not limited to:
Natural disasters
Government restrictions
Severe weather
Public emergencies
Acts of God
Both parties will make reasonable efforts to reschedule the project whenever possible.
9. Contact Us
If you have any questions regarding this Refund & Cancellation Policy, please contact us:
Media Frame Production Kacha Tobha, Hoshiarpur, Punjab 146001 📞 +91 98145 38351 ✉️ studio@mediaframe.in
Note: By booking any photography or videography service with Media Frame Production, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.
